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How to Win at Negotiation Recognize that negotiation is an important work skill
Learn strategies to Win
Practice your skills in negotiating scenarios
The Seven Habits of Highly Effective People by Stephen Covey
A brief introduction to the habits
Focus on self mastery – Habits 1, 2 and 3
How to be proactive and responsible to self
A look at the discipline required to become a mature, independent person
Ethics in the Workplace
The relationship between ethics and long term success
How honesty, character, integrity, faith, trust, love and loyalty are a part of the workplace
Solving ethical dilemmas at work.
Strategies for Effective Meetings and Presentations
Creating a meeting for positive results
Facilitating full participation
Using visuals effectively
Dealing with difficult participants
Emotional Intelligence Quotient
What is EQ?
What role does EQ play in the workplace?
How is EQ developed?
What skills make up an individual, team or company EQ?
How to develop EQ in the workplace.
Building Managers’ Confidence
The Success Vibration
Self-confident Personality Type
Discover Your Strengths
Looking Confident
Role of Manager/Supervisor
Challenging Situations for Management
Tolls for Increasing Supervisory Self-confidence
Assertiveness
Three Styles of Communication
The importance of knowing styles
How Did I Develop my style?
How do I develop more effective styles?
What is my predominant style?
How this will help me in the workplace.
Colors – Personality Instrument
There is a $10. per participant charge
What color are you?
What color are your teammates?
How to maximize differences for effective teams.
Building Self-esteem
The Role of Skill, Attitude and Knowledge
12 Steps to Success
Learning to Relax
Body Awareness
Breathing
Progressive Relaxation
Guided Imagery
The Keys to Motivation
The Nature of Motivation
What Motivates Others? Us?
How Effective are Fear and Punishment?
14 Factors Affecting Motivation in the Workplace
Individual and Organizational Influence
Successful Study Habits
Time Management
Listening
Note-taking
Textbook Reading
Test Taking
Creating Effective Workplace Relationships
Choosing Effective Behavior (Covey’s model of proactivity)
Effective Workplace Relationships
The win-win model
Empathic Communication
Teambuilding
When doing Teambuilding Workshops, there are a variety of topics that can be emphasized to improve the team. They are Empowerment, Handling Change, Leadership, Involvement, Decision Making and Team Effectiveness
Some of the techniques used are Didactic Presentations, Videos, Experiential Exercises, Inventories and Small Group Discussion
Dealing with Difficult People
Types of difficult people
What makes a person difficult?
Typical reactions
Effective responses
Constructive confrontation
Preventing Burnout
What is burnout?
What causes it?
To what extent does it exist in the American workplace?
Prevention
How to address it
Anger Management
What is anger?
Steps in managing your anger
How emotional anger works
Stress Management
Test your stress level
Self-test for stress levels
How you react to stress
Warnings of undue stress
Stress management
Time Management
Setting Goals
Establishing priorities
Creating a master plan
Tickler files & to do lists
Time blocking
Creating effective habits
Understanding Your Child’s Behavior
How your parenting style influences your child’s behavior
The purpose of your child’s behavior
How you may be unintentionally reinforcing misbehavior
How to change your responses to misbehavior
Raising Drug-Free Kids in a Drug-Filled World
How parenting behaviors influence your child’s decisions to use drugs
Why kids use drugs
Prevention behaviors you can use
How parents can deal with a child using drugs
Communicating with Tact & Diplomacy
Diplomacy & Tact Self Assessment
The Basics of Tactful & Diplomatic Communication
The Communication Model
The 4 Basic Components of Communication
Key Indicators of Ineffective Communication
5 Tools for Communication
Steps to Planning Your Communication
Communicating in Conflict Situations
Personal Anger Management
Managing Change
Process of Change
Symptoms of Change
Misconceptions of Change
Handling Change Proactively
Stress Management Techniques
Self Test for Change Levels
Cognitive Restructuring – Positive Thinking at Work
The Ten Steps to Successful Thinking
Exercises examining successful or irrational thinking patterns
Excellent Customer Service
Who are your customers?
Principles of customer service
The service cycle
What do customers want?
How can we give customers what they want?
Memorable service guidelines
Responding to customer complaints
Communication Skills
Listening Self-Assessment
The #1 skill of an effective person
Listening do’s and don’ts
Courage and Consideration
Test your communication style
Communication styles
Effective Communication for Win-Win Teams
10 Key traits of successful teams
The #1 sill of an effective leader
Listening self-assessment
Listening do’s and don’ts
Sharing information
Who Moved My Cheese?
Discusses the 14 main points of the book "Who moved my cheese," dealing with change.
Also has brief video over this topic.
Managing Conflict (updated)
Conflict management style survey
Conflict resolution styles
Courage and consideration
Tools and Obstacles for Managing Conflict
What a good listener does
Express yourself
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